Industries – Hospitality
Hospitality
IMPROVING GUEST EXPERIENCE STARTS WITH DATA TO UNDERSTAND THEIR PERSPECTIVE
Do you have data to address your industry’s challenges?
“If employees can create an emotional connection with guests during their initial stay, they’ll be more likely to return the next time even if another brand is offering a better price or more desirable location.” – Gallup
Here’s how hospitality venues are leveraging a partnership with RetailData:
Did your guests get the service they expected?
Did your guests get the service they expected?
Our researchers can observe any aspect of the guest experience in your or competing entertainment venues – including the customer service. Get the inside scope on how your staff is performing and where improvement is needed with our mystery shopping programs.
Is the competition excelling at guest services?
Is the competition excelling at guest services?
Understanding how guests rate the performance of your competition is foundational for any benchmarking against your own operations. With hundreds of local researchers, RetailData can provide insights into where you stand out and where there’s room for improvement compared to others.
Are guest operations running smoothly?
Are guest operations running smoothly?
Your guests are relying on an expansive team to operate your venues. From parking attendants, ticketing/reservation counters, custodians, food services, and event coordinators, RetailData can supply the observational data you need to make sure your venue is operating in a way that gives guests a comfortable and enjoyable experience.
What can your staff do to improve guest experience?
What can your staff do to improve guest experience?
See the world from the perspective of your guests so you can align with their expectations. Whether it’s evaluating your own venues or the one down the road, our research team can give you visibility into the experience your guests are having.
What are guests seeing at your venue?
What are guests seeing at your venue?
Whether engaged in competitive discovery or checking compliance, don’t just take our word for it – RetailData’s solutions allow for image, audio, and video capture so you can see for yourself what our researchers see. Get even more insights into your business questions with RetailData’s media capture capabilities.
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Program Development
RetailData has consistently pioneered advancements in data collection driving innovation and setting industry standards throughout its extensive history. Lean on that knowledge to help define the parameters of your next project!
In-Person Auditing
Our research associates use advanced technology and strict quality control measures to capture high-quality data in-person. This ensures that our clients have the most accurate and reliable data possible.
Online Auditing
In the ever-expanding world of e-commerce, let industry experts like us guide you to the data that matters so you can use real-time data feeds to make decisions that will attract more customers.
Let’s Get to Work
We’ll help you tackle the industry challenges you’re facing with observational intelligence that helps you make informed decisions.
